Return and Refund Policy

“Customer satisfaction is our top priority.”

At The Varsity Jackets, we want you to be happy with your purchase. If you’re not satisfied, we offer an easy return and refund process. Please check out our policy below.

  1. Return Eligibility:

    You can return your item if:

  • It is unused, unworn, and in its original condition with all tags attached.
  • You request the return within 30 days of receiving your order.
  • There is no damage or wear caused by the customer.
    Note: Custom-made jackets and personalized items can’t be returned unless they arrive damaged or defective.

  1. How to Start a Return:

    To start a return:

  • Email us at info@thevarsityjackets.co with your order number and reason for the return.
  • Our customer support team will give you return instructions and the return shipping address.

  1. Return Shipping:

  • Customers pay for return shipping unless the item is defective or incorrect.
  • We suggest using a trackable shipping service to ensure the item is returned safely.

  1. Refund Process:

  • Once we get and check your returned item, we’ll let you know if your refund is approved.
  • If approved, the refund will be processed, and you’ll get your money back through your original payment method in 7-10 business days.

  1. Exchanges:

  • We don’t offer direct exchanges right now. If you want a different size, color, or item, return the original for a refund and place a new order.

  1. Damaged or Defective Items:

  • If your item is damaged, defective, or incorrect, email us at info@thevarsityjackets.co within 7 days of getting your order. We’ll arrange for a replacement or a full refund, including shipping costs.

  1. Non-Returnable Items:

  • Custom orders
  • Personalized items
  • Items marked as “Final Sale”

  1. Contact Us:

    For any questions or concerns about returns or refunds, email us at info@thevarsityjackets.co We’re here to help!