Frequently Asked Questions
You can track your order using the tracking number provided via email after shipment. Simply visit the carrier’s website (e.g., DHL or FedEx) and enter the tracking number.
No. If you’d like to have a zip-out lining added, please click on a small check box at the checkout and add extra zip-out lining
We operate as an online store, serving customers worldwide. Our production and distribution centers are based in various locations to ensure global delivery.
Import duties depend on your country’s regulations. Any applicable fees will be your responsibility. We recommend checking your country’s customs policies for more details.
Yes, our website is secured with advanced SSL encryption technology, ensuring that your personal and payment information remains safe.
No, we do not share your personal information with third parties for marketing purposes. Your data is used solely for processing your orders and enhancing your experience with us.
We accept multiple payment methods, including credit cards, debit cards, PayPal, Stripe and other secure online payment options.
There is no minimum order requirement. You can purchase a single jacket or place a bulk order depending on your needs.
Yes, we provide special discounts for bulk orders. Please contact our support team for detailed pricing and terms.
Our jackets are crafted from premium materials, including high-quality cowhide leather and 24-ounce Melton wool, ensuring durability, comfort, and style.
We offer jackets in sizes ranging from XXS to 5XL. For custom sizes, you can provide your measurements during checkout.
We recommend referring to our detailed sizing guide available on the website. If you’re unsure, feel free to contact us for assistance.
Standard orders typically ship within 12–14 business days. Expedited shipping options are available for faster delivery.
Yes, we have a flexible return and exchange policy. Please initiate your request within 30 days of receiving the product. Note that custom-made items are non-returnable.
Currently, we operate exclusively online, allowing us to serve customers globally with a wider range of customization options.
If you encounter any issues, please contact our support team via email at info@thevarsityjackets.co. We’ll resolve the issue promptly.